FLIP SIDE CLASSES

Spectators (including parents) must remain in designated viewing areas at all times. Only registered participants with a valid waiver on file and authorized staff are allowed on the obstacle floor.

• Class Supervision: For all classes, participants must be able to attend independently, as parents are not permitted on the obstacle floor during class time.

• Required On-Site Presence: For participants enrolled in Little Ninjas and Junior Ninjas classes, a parent, guardian, or authorized adult must be present inside the facility for the entire duration of the class.

• Open Gym: (See Section 6.7 for rules regarding spectators during Open Gym.)

• General Supervision: Parents/guardians are responsible for actively supervising any non-participating children they bring into the facility.

A valid waiver, signed or digitally accepted by a parent or legal guardian for participants under 18 and by the participant themselves if 18 or older, is mandatory for all individuals who access the obstacle floor or participate in any activity at the facility.

• This includes all classes, open gym, parties, and competitions. Waivers must be completed in full before participation is allowed.

• Upon check-in and waiver verification, all participants and guests accessing the obstacle floor for all non-class activities (open gym, parties, competitions, etc.) will receive a wristband, which must be worn and visible at all times.

All recurring membership fees are processed automatically via the payment method stored on file. Credit and debit cards will be charged between the 20th-22nd of each month for the upcoming month's tuition. 

Please note: In the event of extenuating circumstances (such as system outages or payment processing delays) that prevent us from charging during this window, we reserve the right to process payments as soon as possible thereafter. It is the member's responsibility to ensure their payment information is accurate and up to date.

Consequences for Late Payment:

• Temporary Suspension from Class (Immediate): If a payment is past due, the student or member will not be permitted to attend any scheduled classes until the full payment has been received and processed. Attendance will resume immediately upon confirmation of payment.

• Forfeiture of Enrollment (15-Day Policy): If a payment remains unpaid by the 15th of the month, the student or member's enrollment spot, class schedule, or membership may be forfeited. If enrollment is forfeited, a new registration will be required to resume classes, provided a spot is available.

Refunds: All sales are final. All class tuition, membership fees, punch passes, and drop-in passes are non-refundable and non-transferable, except as explicitly noted elsewhere in our policies. If Flip Side Ninja Park cancels a program or class, a credit or refund for any payments made by the member may be issued at Flip Side's sole discretion.

To cancel a membership or drop a class, you must submit an official Withdrawal Form. This is the only accepted method of cancellation.

• This form must be received on or before the 15th of the month to make that month your final month of service. (Ex: Submit by May 15th for a May 31st final day). Submissions on or after the 16th will result in one final payment and enrollment through the following month.

• Once payment has been received, you are committed to that month. We do not provide partial refunds for withdrawing earlier than the end of a month.

• Make-up tokens from previous absences are forfeited when you withdraw and will not carry over to re-enrollment. 

• Evaluated skills are kept on file for one year from withdrawal date so ninjas can re-enroll where they left off.

Consistent class attendance is vitally important, and we ask that you attempt to limit absences whenever possible.

• Absences: If possible, notify the facility about your child’s absence prior to their class through the Flip Side Customer Portal. A make-up token is automatically generated whenever a student has an absence marked when attendance is recorded. A make-up token will also be issued for any classes canceled by the facility (e.g., weather).

• Make-Up Tokens: Absences will accrue a maximum of two make-up tokens per month. Additional absences in the same month will not result in make-up tokens, a refund nor an account credit.

• Redeeming Tokens: Make-up tokens can be used to join another class where there is an open spot and must be for the same level in which the student is currently enrolled. A make-up class can be scheduled through the Customer Portal no more than two weeks prior to the date you are requesting.

• Expiration: All unused make-up tokens expire after 6 months or when you withdraw your membership. Tokens are not carried over upon re-enrollment, have no cash value, and are non-transferable.

• Missed Make-Ups: A missed, scheduled make-up class cannot be rescheduled and the token is forfeited. No refund or account credit will be issued.